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Welcome to INCORPMASTER CANADA INC.
We are IncorpMaster ('Company', 'we', 'us', or 'our').
IncorpMaster is a registered Company in Edmonton, Alberta, Canada. We operate the website https://incorpmastercanada.ca/ (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').
These Terms and Conditions constitute a legally binding Agreement between IncorpMaster and all its Users.
If you access and/or use our Website, it means that you have read, understood, and agreed to be bound by these Terms and Conditions and other applicable laws, statutes and regulations. If you do not agree with all these legal terms, you may not access our Website.
The Company reserves the right to revise and amend these Terms and Conditions at our discretion without any previous notice. All changes are active as soon as we post them on our Website, and it is the Users' responsibility to review the Website periodically and stay informed of any changes.
The Company reserves the right, in our sole discretion, to make changes, modifications or delete these Legal Terms at any time and for any reason. We will alert you about any changes by updating the 'Last updated' date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
The Services are intended for users who are at least the age of majority in their Province or territory of residence. In Alberta, persons under the age of 18 are not permitted to use or register for the Services.
If you have any questions or concerns about our services or company, please contact us by phone at 780-851-2836, or email us at info@incorpmastercanada.ca.
At IncorpMaster we are committed to offering high quality services and products that meet the needs of our customers. At all times it is our priority to distribute our products and services according to the laws and regulations of any country or jurisdiction. However, it is your responsibility as User, to ensure that the use of this Website and our services comply with the laws and regulations of your country or jurisdiction.
IncorpMaster is a private company that provides business registration services. We are not a government agency and are not affiliated with, endorsed by, or connected to any federal, provincial, or municipal government. Our services involve preparing and submitting documents to government agencies on your behalf, for which we charge service fees separate from any government fees.
The materials we use on this Website, including all content, features, illustrations, images, icons, logos, etc. are intellectual property of IncorpMaster. The Company's intellectual property is protected by domestic and international copyright law, trademark and other intellectual property laws.
Our Terms of Use allow you to use our materials for your own business purposes or, if you are a professional intermediary, on behalf of your clients. You are authorized to print or download pages from the Website for these purposes, as long as you follow this Agreement with our Company.
You are NOT allowed to:
Our services and products are intended for direct use by the purchasing party or, where the purchasing party is a professional intermediary (such as a lawyer, accountant, or business consultant), for use on behalf of the intermediary's clients. Subject to your compliance with these Legal Terms, you may use our Website, services, and products, but you are not permitted to resell, white-label, rebrand, or redistribute our services as your own, or to copy, reproduce, or republish our content without our prior written consent.
Professional Intermediaries: Lawyers, accountants, business consultants, and other professionals may purchase our services on behalf of their clients. In such cases, the professional intermediary is the customer of record and is responsible for payment, communication, and compliance with these Terms and Conditions. The intermediary is responsible for ensuring their client provides accurate information and understands that IncorpMaster's contractual relationship is with the intermediary, not the end client.
Prohibited Uses: You may not resell, white-label, rebrand, or otherwise redistribute our services as if they were your own offerings. You may not use our services to operate a competing incorporation or business registration service. Violation of these restrictions constitutes a material breach of these Terms and Conditions.
By using our Website, services or products, you further agree that you will not:
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@incorpmastercanada.ca. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
By using the Services, you indicate and certify that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your order and refuse any current or future use of our Services (or any portion thereof).
By using this Website, you expressly agree and acknowledge that you are solely responsible for the activities that occur when you use our Site or Services. You are not allowed to transmit or post any content that is unlawful, offensive, threatening, defamatory or obscene.
IncorpMaster reserves the right to determine whether or not any content is appropriate and complies with these Terms and Conditions.
IncorpMaster follows the standard rules of Identity Verification according to Canadian law including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable anti-money laundering regulations. We are required to verify the identity of a payer if they are not the Director, Incorporator, or partner of the business, etc. In those circumstances, IncorpMaster will not process an order or offer a service, until a successful Identity Verification of the payer is completed and Consent of Authorization for the payment have been obtained. Furthermore, if there is a requirement regarding a payment clearance from the government or another agency, our company will also require the payer to send Identity Verification and Consent Authorization.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
IncorpMaster retains customer information for varying periods based on the nature of the data and applicable legal requirements.
Financial Records: We retain billing information and credit card transaction records for a period of six (6) years from the date of transaction to comply with tax and accounting requirements under Canadian law.
Order Documentation: Documents collected or generated in connection with any orders, including government forms, incorporation documents, and related materials, are available (in digital form) at no additional charge for up to ninety (90) days following the completion of the order. After this 90-day period, document requests fall outside the scope of the original service. If you require assistance retrieving documents after this time, a new service request and applicable fees will apply.
At IncorpMaster we are committed to delivering excellent customer service and products to our customers. We make every effort to display with accuracy the features, specifications, colours and details of the products available on the Website. However, we cannot certify that all the information provided on our Website is correct, complete or free of errors. Our products and services are subject to availability, and we cannot assure that the items or products will be available.
We reserve the right to discontinue any products or services on our Website, at any time for any reason. Prices for all products are subject to change.
Service Description: The Address Service enables Users who do not maintain a physical address in a required jurisdiction to utilize an address provided by IncorpMaster solely for business registration purposes. This Service is strictly limited to satisfying registration requirements and shall not be used for business operations.
Service Agreement Required: To activate the Address Service, Users must execute a separate Address Service Agreement with IncorpMaster. This Agreement contains additional terms and conditions specific to the Address Service and constitutes IncorpMaster's formal consent for the User to utilize the provided address. The Address Service shall not be deemed active until such Agreement is fully executed by both parties.
Mail Scanning Service: The Address Service includes a mail scanning service with the following limitations:
Subscription and Renewal: The Address Service is provided on an annual subscription basis. Users must renew the Service each year to maintain an active address. The renewal fee must be paid on or before the expiry date to ensure continuous service.
Non-Payment Consequences: If payment for renewal is not received within thirty (30) days after the expiry date:
Service Description: The Agent Service satisfies governmental requirements in certain jurisdictions that mandate a local resident act as a representative for businesses. This Service enables Users who are not residents of the required jurisdiction to register their business by appointing IncorpMaster's designated agent as their representative solely for registration and statutory purposes.
Service Agreement Required: The Agent Service requires execution of a separate Agent Service Agreement between the User and IncorpMaster. This Agreement contains additional terms and conditions governing the agent relationship and includes IncorpMaster's consent to act as the User's agent for service. The Agent Service shall not commence until the Agent Service Agreement is fully executed by both parties.
Scope and Limitations: The Agent Service is strictly limited to meeting registration requirements and receiving official government correspondence. The appointed agent does not have authority to:
Subscription Terms: The Agent Service operates under the same subscription model as the Address Service, requiring annual renewal and payment. All terms regarding renewal, non-payment consequences, and notification procedures outlined in Section 8.1 shall apply equally to the Agent Service.
Business Number: Upon successful registration, a Business Number is typically generated automatically by the government. While this number is issued at no cost by the government, IncorpMaster charges a service fee to retrieve, process, and securely deliver this information to the User.
Company Key (Ontario) and Similar Identifiers: In Ontario, a Company Key is automatically generated upon incorporation. Other jurisdictions may issue similar codes, identifiers, or passwords. While these are generated at no cost by the government, IncorpMaster charges a service fee for:
Fee Justification: These service fees compensate IncorpMaster for the time, expertise, and secure systems required to obtain and deliver government-issued information that Users may otherwise need to retrieve themselves through government channels.
The prices of the services or products on this Website are delivered in Canadian currency (CAD). We accept the following forms of payment:
By ordering our Services or Products you agree to provide your current, complete, and accurate information for all purchases, such as your email address, payment method, credit card information, etc. Once we receive your payment information, we will email you to confirm your transaction has been processed. You further agree to make all the payments for your purchase and any applicable shipping charges, if applicable.
By placing an order on our Website, you accept that we may make errors or mistakes in the orders and will make the corrections to the pricing accordingly.
We reserve the right to reject any order placed on our Website if we consider there is a discrepancy, a possible scam or does not meet our verification requirements.
Billing Corrections: In the event of a billing error by IncorpMaster, such as a duplicate charge or incorrect amount charged, we will correct the error by reversing or adjusting the charge. Billing corrections are administrative adjustments and are handled separately from our Refund Policy.
Contract Formation: A binding contract between you and IncorpMaster is formed at the moment your payment is successfully processed. By completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including our Refund Policy. Order confirmation emails are provided for your records and do not affect the timing of contract formation.
These Legal Terms shall remain in full force and effect while you use our Services or products. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR PRODUCTS AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
The Agreement of services or our products starts the day you request our services or products, and it can expire or terminate, depending on the nature of the product or service we provided.
Termination: An agreement terminates when the parties do not reach the end of the agreement but one of them desires to terminate it because the other party violated the provisions of this Policy. Any refund in such circumstances shall be subject to Section 12 (Refund Policy), and fees designated as non-refundable in that section shall not be refunded.
We may decide to terminate our services with you in the following cases:
Expiration: When an agreement expires, it is the "end" of the contract and there cannot be a refund, as the agreement has already expired. The service is valid for a certain period and once the time arrives, the agreement expires.
In the case that IncorpMaster notices any issue with an order, and there are any possible risks, consistent and material violations of policies, IncorpMaster reserves the right to suspend or terminate the service if it is mandatory by law.
In the event that IncorpMaster requires additional information or documentation from a User to complete an order, and the User fails to respond to our communication attempts, the following protocol shall apply.
Communication Timeline: When we require a response from the User to proceed with an order, IncorpMaster will contact the User via phone and email. If no response is received within seven (7) days of the initial contact, we will send a second reminder. If the User still fails to respond, a third and final reminder will be sent, which will include a deadline of an additional seven (7) days for the User to respond.
Order Abandonment: If the User fails to respond within twenty-eight (28) days from our initial contact attempt, the order shall be deemed abandoned and IncorpMaster will close the order. No refunds will be issued for abandoned orders, as the abandonment is due to the User's failure to provide necessary cooperation to complete the Services.
Reactivation: Should the User contact IncorpMaster after an order has been deemed abandoned, we reserve the right, in our sole discretion, to refuse reactivation of the order. If we agree to reactivate an abandoned order, the User may be required to pay a reactivation fee in addition to any outstanding amounts before Services can resume from the point of abandonment.
Thank you for choosing IncorpMaster. We strive to ensure that you are fully satisfied with our services and products. Before placing an order with us, please review this Refund Policy carefully.
If you wish to cancel your order, contact us as soon as possible. Refund eligibility is determined by the work completed at the time of your cancellation request, as outlined in the sections below. Certain fees are non-refundable regardless of when cancellation is requested.
Order processing work, including payment verification, order authentication, and preliminary review, begins immediately upon order placement. For this reason, the following fees are non-refundable for all orders, regardless of order value, whether the order is ultimately completed, or the timing of any cancellation request:
Orders Placed in Error: The fees listed above are non-refundable even if you believe your order was placed in error, placed by mistake, or if you request cancellation immediately after ordering. Submitting an order constitutes acceptance of these terms.
Important: IncorpMaster is a private company, not a government agency. Belief that you were transacting with a government entity is not grounds for a refund of non-refundable fees.
Depending on the period of the service, we can provide a refund in the following circumstances:
A full refund for the following services can be accepted under these conditions:
In limited circumstances where IncorpMaster is unable to complete your order due to factors within our control, refunds may be issued as follows.
Full Refund of All Fees (including Payment Processing Fees):
Refund of Agency Fee and Service-Specific Fees (Payment Processing Fees retained):
Not Eligible for Company-Initiated Refund — the following are not grounds for refund under this section, as they are outside IncorpMaster's control:
In the event that a chargeback is initiated by a User for any of our Products or Services, the following procedures shall apply.
Invalid Dispute Grounds — the following are not valid grounds for initiating a chargeback or payment dispute, and IncorpMaster will contest any such disputes:
Chargeback Notification and Communication: Upon receiving notice of a chargeback, IncorpMaster will make reasonable efforts to contact the User through the contact information provided during the order process. We will attempt to resolve the matter directly with the User before proceeding with formal dispute procedures.
Dispute Response Process: If we are unable to reach a mutually acceptable resolution with the User, or if the User fails to respond to our communication attempts within a reasonable timeframe, IncorpMaster reserves the right to respond to the chargeback dispute through the appropriate payment processor channels. In responding to such disputes, we may provide relevant evidence including but not limited to:
Dispute Resolution Outcomes: If the chargeback dispute is resolved in favor of IncorpMaster, the transaction and all related matters shall be considered fully resolved and the User will remain responsible for all amounts due. If the chargeback dispute is resolved in favor of the User, IncorpMaster reserves the right to pursue collection of any outstanding amounts for Services already rendered or products already delivered, including but not limited to referring the matter to a third-party collection agency and reporting the debt to credit bureaus as permitted by law.
Conditions for Dispute Resolution: As a condition of resolving any dispute, IncorpMaster reserves the right to require the User to enter into a Non-Disparagement Agreement. Such agreement may include provisions restricting the User from making negative, defamatory, or disparaging statements about IncorpMaster, its Services, Products, employees, or business practices on any platform, including but not limited to social media, review websites, or other public forums.
Our Website may contain links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content'). IncorpMaster does not investigate, examine or check the content of those Websites. Therefore, we are not responsible for those Sites' practices, policies and content.
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern.
Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services.
IncorpMaster is committed to protecting and respecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. For complete details, please refer to our comprehensive Privacy Policy available at https://incorpmastercanada.ca/privacy-policy/.
We have designated a Privacy Officer who is accountable for our compliance with PIPEDA and these privacy commitments. Our Privacy Officer can be contacted at: Privacy Officer, INCORPMASTER CANADA INC., 16143 142 St NW, Edmonton, AB T6V 0M7. Email: info@incorpmastercanada.ca. Phone: 780-851-2836.
We collect personal information that you provide directly to us, including:
We use the personal information we collect for the following purposes:
We may share your personal information with:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Under PIPEDA, you have the right to:
We will respond to access requests within 30 days as required by PIPEDA. To exercise your privacy rights, please contact our Privacy Officer.
We use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. We store information in systems designed to prevent unauthorized access, use, or disclosure.
We may update our privacy practices from time to time. We will notify you of any material changes by updating our Privacy Policy and posting a notice on our Website.
We reserve the right to change, modify, or remove the contents of our services or products at any time or for any reason, without notice, in order to observe the law. However, we have no obligation to update any information on our services. Therefore, we will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the services or products will be available at all times. We may experience interruptions, delays, or errors due to software, hardware, maintenance or updates problems. By using our Website you agree that we are not liable or responsible for any modification, discontinuance, interruption, or any other change to the services or products.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
By using our Website, you agree that any dispute arising from or relating to the subject matter of these Terms and Conditions shall be governed by the laws of the Province of Alberta, Canada. You agree to submit to the personal and exclusive jurisdiction of the courts located within the Province of Alberta, Canada, and waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.
INCORPMASTER CANADA INC. shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside or, if these Legal Terms are entered into in the course of your trade or profession, the province of your principal place of business.
Even though we are always working on updating our services and products on our Website, the description of the services or products may contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice. IncorpMaster does not accept any liability for the accuracy or completeness of any information, including prices, products' descriptions, specifications, availability, etc.
IncorpMaster has worked hard to ensure the correctness of the information we provide on our Website to our Users. However, we do not offer any warranty or representation of any kind, and the information we provide is "AS IS". IncorpMaster does not assume any responsibility for the veracity, correctness or legality of the information we provide on this Website. By using our website you agree that you are using our Website at your own risk.
We assume no liability for the errors, mistakes, or imprecise information available on this Website. IncorpMaster shall not be liable for any loss or damages that may result from the use or information on this Website.
By using our Website, you agree that we make no warranties or representations of our Website because IncorpMaster is not a law firm and we do not offer legal advice or legal representation to our customers. IncorpMaster is a private company and is not affiliated with, endorsed by, or connected to any federal, provincial, or municipal government agency. By using our Website, you agree that the information we provide is only for educational or informational purposes and that our services are limited to filing government forms and corporate business. The information we provide on this Site does not constitute advice of any kind nor should it replace competent legal, accounting or other professional advice.
If you are dissatisfied with the contents, Terms and Conditions of this Site, please contact us at info@incorpmastercanada.ca.
To the extent permitted by applicable law, including the Consumer Protection Act (Alberta), IncorpMaster shall NOT be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including but not limited to loss of business profits, revenue, use or data incurred by any party, whether in a contract, tort (including but not limited to negligence) or other way arising in connection with:
Nothing in these Terms and Conditions excludes or limits our liability for:
IncorpMaster's total cumulative liability for any claim under this Agreement shall be limited to the amount paid by the Claimant to the Company in the 12 months preceding the event giving rise to the liability issue.
IncorpMaster provides professional online business registration services throughout Canada. While we strive to ensure accurate preparation and timely submission of all documents, we cannot guarantee:
All outcomes depend on factors outside our control, including government policies, regulatory requirements, and the accuracy of information provided by clients. Our services are limited to document preparation and submission assistance only.
You agree to defend, indemnify, and hold us harmless IncorpMaster from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with any third party claim related to the products or services' quality or performance, or your use of any information obtained from our Website.
If any provision of these Terms and Conditions is found to be unenforceable under applicable law, that will not affect the enforceability of the other provisions of this Terms & Conditions.
No waiver by the Company of any term or condition set out in these Legal Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Legal Terms shall not constitute a waiver of such right or provision.
When you visit our Website, email us, and complete online forms, that constitutes electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
Neither party shall be liable to the other for any failure or delay in performance under these Terms and Conditions which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, embargo, acts of civil or military authorities, act of God, act or omission of carriers or suppliers, equipment failure, strike, labor dispute, or other causes beyond its reasonable control, provided that such party promptly notifies the other and uses its best efforts to remedy the situation.
The party affected by the force majeure event shall:
If a force majeure event prevents a party from performing its obligations for more than sixty (60) consecutive days, either party may terminate the affected services upon written notice to the other party. For clarity, force majeure shall not excuse the obligation to pay money owed under these Terms and Conditions unless the force majeure event specifically prevents such payment.
You may not assign or transfer these Legal Terms or any of your rights or obligations hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Legal Terms or any of our rights or obligations at any time without notice or consent. Any attempted assignment in violation of this section shall be null and void.
The Terms of Use and Conditions and other relevant policies incorporated herein by reference constitute the sole and entire Agreement between the User and the Company regarding the Website and supersede all prior and contemporaneous understandings, Agreements, representations, and warranties, of any kind, regarding the use of the Website.
If you have any questions or concerns regarding our services or products, or if you wish to receive further information regarding use of the Services, please contact us at:
IncorpMaster
16143 142 St NW,
Edmonton, AB T6V 0M7 Canada
Phone: 780-851-2836
Email: info@incorpmastercanada.ca
